Shipping Questions
Is pickup available?
Yes! Call us at 704-928-7607 or email us at infor@mobilemedparts.com.
Is emergency/priority shipping available?
Yes, in most cases, we are able to ship out until 6:00 pm EST. There will be an extra fee added to the shipping for emergency/priority handling.
Is after-hours pickup available?
Yes! Call us at 704-928-7607 or email us at info@mobilemedparts.com. There will be an extra fee added to the shipping for emergency/priority handling.
When will my order ship?
We will make every attempt to ship in-stock items within 24 hours; however, it may require up to three additional days to process. Please note that we do not ship on Saturdays, Sundays, and many holidays*. We do our best to contact customers by email or phone to notify them of out-of-stock products within two business days. If you have parts needed urgently, please call us at 704-928-7607 to confirm stock and discuss expediting options.
*Holidays include, but are not limited to: New Year's Day, Good Friday, Easter Monday, Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day. If these holidays fall on a weekend, the holiday may be observed the following Monday.
How do I track my order?
Tracking numbers are automatically emailed to the email account on file when your order has shipped. Please note that a tracking number does not become active until the carrier scans and picks up the package(s).
PRODUCT QUESTIONS
How do I know which brand of trailer I have?
Look at the front driver side corner, either on the front or the side, and there will be a name plate for the trailer. You can also email us at infor@mobilemedparts.com a picture of your trailer and we can help you determine the brand of trailer that you have.
What if I don’t see the part that I am looking for on the website?
Please email us at info@mobilemedparts.com with pictures and any numbers from the part that you are looking for. We will do our best to locate the part and get you a price as quickly as possible.
How do I know if the ATS you provide will work on my trailer?
The ATS that we offer can retrofit in almost every belly location for any model and is prepped for any licensed electrician to be able to adapt it to your trailer.
Do you sell new and/or used parts for medical equipment?
No, we do not sell parts for medical equipment but reach out to us at info@mobilemedparts.com and we will do our best to point you in the right direction.
How do I find a qualified service provider in my area to replace the parts that I purchased?
Contact us by phone at 704-928-7607 or email at info@mobilemedparts.com and we will assist you in finding a qualified service provider.
What basic routine maintenance should be done to my trailer?
We recommend the following…
HVAC & Chiller – PM quarterly
Generator – PM Every 250 hours of run time or 6 months
(whichever comes first)
Trailer – PM quarterly
Fire Inspection – Inspection every 6 months
A trailer PM should include but not limited to…
- Going over the exterior of the trailer for any damage and/or broken parts.
- Going over the interior of the trailer for any damage and/or broken parts.
- Checking over and maintenance of the patient lift.
- Checking over and maintenance of the tires, suspension and landing gear.
- Checking over and maintenance of the belly compartment.
ORDERS / RETURNS
What should I do if I have a problem with my purchase once I receive it?
Contact us at info@mobilemedparts.com or 704-928-7607 and we will help you as best we can. Also, please read our returns page. Keep in mind that there is a restocking fee for all returnable items.
I have missing parts from my order, what do I do?
Once your shipment is received, please review the contents immediately to confirm accuracy. If a shortage is identified, please contact our customer service team by phone at 704-928-7607 or by email at info@mobilemedparts.com. Once a shortage is reported, we will start an investigation with our shipping department and will work to rectify the situation in a timely manner. We often ship in multiple boxes and occasionally UPS and FedEx do not deliver all packages at once, it may take multiple days. All shortages must be reported within 2 days of the delivery date.
I received my package and the packaging is damaged, what do I do?
Do not accept the package from the logistics company if possible. Take pictures of the damaged packaging and reject the package with the logistics company. Please email us the picture(s) of the damaged package and our customer service team will help to rectify the situation in a timely manner.
I received my package and some of my items are damaged, what do I do?
We make every effort to package items, so they do not get damaged in transit; however, items do get damaged from time to time. Once your shipment is received, please inspect the contents for any damage. If damage is identified, please contact our customer service team by phone at 704-928-7607 or by email at info@mobilemedparts.com and we will work to get the situation rectified in a timely manner. All damage must be reported within 2 days of the delivery date.
What parts are not eligible for return?
All electrical parts and parts with electrical components are not eligible for return. The only exception to this rule is if the packaging seal has not been broken.
How do I return a product?
Mobile Med Parts require returns to be arranged through our customer service department. Please email info@mobilemedparts.com or call us at 704-928-7607 for authorization and instructions. No returns will be accepted without prior authorization. Returns must be made within 30 days of the invoice date. We charge a restocking fee on returns of all unused and uninstalled non-defective parts (parts must be in original packaging and undamaged); however, the customer is responsible for the cost of packing and shipping returns to Mobile Med Parts. A copy of the return authorization must be included with return shipments otherwise, no refund will be issued.